Frequently Asked Questions
Our Equipment. Your Questions.
The purchase of Douglas Machines Corp. equipment is the beginning of a wonderful long-lasting partnership. Whether it’s product knowledge or helpful information on planning your next purchase, here’s a list of some commonly asked questions and useful information.
Just Ask. We’re Here to Help.
If you have any questions that you can’t find the answer to or want to share a question you feel should be included on this page, we’d love to hear from you. Please complete the Contact Us form and a team member will be in touch.
How do I know your machines will clean my items?
To ensure that the customer is happy with the results before they even get the machine, we launched a dedicated wash test and research area.
Here's how it works: you send us your dirty containers, and we'll run it through one of our machines. Then, we send you a video so that you can see our machine's effectiveness on your items. Customers are also always welcome to visit our corporate facility in Clearwater, FL to watch the test firsthand.
There, we help our clients confirm cleaning effectiveness and throughput rates using different models. This investment provides a perfect environment to ensure quality, reinforce high standards, and show our commitment to putting customers first.
Will your machines work for my industry?
We have provided washing and sanitizing solutions to companies in many different industries.
If you don't see your industry on that list, don't worry. We often make custom-designed solutions to match clients' unique requirements, leading to the creation of a specialty model for a new or emerging industry.
We're endlessly curious and always happy to solve problems.
So, to answer: If none of our machines suit your needs, we'll custom-make you a machine that does.
I've picked out a Douglas washer on the website, but it doesn’t explain what upgrades and options are available that I might need.
If you have a good understanding of what’s needed, complete the RFQ with an image and the dimensions of the container(s). One of our experienced sales engineers will review it and call you to share their expertise and help obtain the right equipment with the precise features tailored to your needs.
If I don’t attend a trade show, how can I check out the Douglas Machines product line?
Our team exhibits at 7-9 trade shows per year. If you can’t visit us at a show, our website acts as a virtual showroom, featuring our equipment and sharing product information.
There’s a standing invitation for interested customers to visit our Florida headquarters. It’s a great opportunity to tour the factory, meet our knowledgeable team, ask questions and see which model is the best fit for your requirements.
If you're interested in an in-person tour, contact us here.
How often should I service my Douglas Washer?
Proudly built in the USA, our equipment is made to endure years of use. Training and commissioning are provided with each unit to ensure proper maintenance and years of dependable, trouble-free operation.
However, all models require periodic preventative maintenance. Yearly check-ups are recommended. Make an appointment with a service professional by clicking here or refer to the manual specific to the model by clicking here.
Do you have local service agents?
We offer an outstanding nationwide network of service professionals available to repair and maintain your washer. Click here to see who’s available in your area. If you have any questions, please contact our customer service department by calling or emailing.
Can I trade in my machine?
Yes, trade-in allowances are offered toward the purchase of a new machine. The allowance varies depending upon the age, heating element, options, etc. Please consult with your sales engineer to discuss the details of upgrading to a newer machine.
What type of warranty do you have?
Douglas Machines Corp. equipment is made to last. All models are provided with 1-year parts and labor warranty in the United States and Canada.
Do you sell used equipment?
Periodically, due to trade-ins and trade shows, Douglas Machines offers reconditioned or demonstration equipment for sale. This is an opportunity to buy a high-quality machine at a lower price point. All units are serviced and cleaned to “as new” condition and include a warranty. View our current inventory now!
Phone
(727) 461-3477 Local
(800) 331-6870 Toll Free
info@dougmac.com
Corporate Office
4500 110th Ave N
Clearwater, FL 33762
Business Hours
Monday -Friday 8:00am - 4:30pm
Connect With Us
Reach Out to Us
Have a question? Our experienced sales and engineering staff is ready to assist you in identifying the very best Douglas Washer or Replacement Part to match your specific needs. Call 888-348-3947 for parts and service or email us today. We are here to help you!